| May I please ask which 2 used parts vendors you currently use the
most? |
| Company 1: ___________ (client/competitor)
Company 2: ___________(client/competitor) |
| On a scale of 1 to 10, with 10 being the best: |
| 1. How would you rate your overall
satisfaction with company1/2? |
| 2. How would you rate your overall satisfaction with
the salesperson for company 1/2? |
| 3. How would you rate the delivery in the time frame
promised for company1/2? |
| 4. How would you rate your overall satisfaction with
the delivery driver for company 1/2? |
| 5. How would you rate the cleanliness of the parts in terms of being free from dirt or other grime for company 1/2 ? |
| 6. How would you rate the accuracy of descriptions of
the parts for company 1/2? |
| 7. How would you rate the accuracy in filling orders
for company 1/2? |
| 8. How would you rate the ability to resolve problems
for company 1/2? |
| 9. Would you recommend company1/2
to other repair facilities? |
|
Thank you very much for your time. |