ARA Gold Seal
ARA CSI Analysis
  
1st Quarter, 2012  
   
  Current Quarter   12 Mo Rolling Avg  
  ARA Gold Seal   Competitor        ARA Gold Seal   Competitor       
  Composite   Composite        Composite   Composite       
 
Overall Satisfaction #1  9.11   8.69   9.13   8.83  
Salesperson Satisfaction #2  9.49   9.10   9.49   9.28  
Delivery in Time Frame #3  9.16   8.77   9.16   8.94  
Delivery Driver Satisfaction #4  9.50   9.34   9.53   9.42  
Cleanliness of Parts #5  8.86   8.43   8.82   8.52  
Parts Description Accuracy #6  9.30   9.02   9.32   9.13  
Fill Order Accuracy #7  9.36   9.07   9.37   9.20  
Problem Resolution #8  9.47   9.19   9.47   9.32  
Recommend Company #9  9.63   9.19   9.66   9.42  
 
 
Overall CSI Score   9.32   8.98   9.33   9.12  
 
View Associated Survey  
Copyright ©  1999-2014 CRI