 |
| |
Current Quarter |
|
12 Mo Rolling Avg |
|
| |
ARA Gold Seal |
|
Competitor |
|
ARA Gold Seal |
|
Competitor |
|
| |
Composite |
|
Composite |
|
Composite |
|
Composite |
|
| |
| Overall Satisfaction #1 |
9.11 |
|
8.69 |
|
9.13 |
|
8.83 |
|
| Salesperson Satisfaction #2 |
9.49 |
|
9.10 |
|
9.49 |
|
9.28 |
|
| Delivery in Time Frame #3 |
9.16 |
|
8.77 |
|
9.16 |
|
8.94 |
|
| Delivery Driver Satisfaction #4 |
9.50 |
|
9.34 |
|
9.53 |
|
9.42 |
|
| Cleanliness of Parts #5 |
8.86 |
|
8.43 |
|
8.82 |
|
8.52 |
|
| Parts Description Accuracy #6 |
9.30 |
|
9.02 |
|
9.32 |
|
9.13 |
|
| Fill Order Accuracy #7 |
9.36 |
|
9.07 |
|
9.37 |
|
9.20 |
|
| Problem Resolution #8 |
9.47 |
|
9.19 |
|
9.47 |
|
9.32 |
|
| Recommend Company #9 |
9.63 |
|
9.19 |
|
9.66 |
|
9.42 |
|
| |
| |
| Overall CSI Score |
9.32 |
|
8.98 |
|
9.33 |
|
9.12 |
|
| |
|
