 |
| |
Current Quarter |
|
12 Mo Rolling Avg |
|
| |
ARA Gold Seal |
|
Competitor |
|
ARA Gold Seal |
|
Competitor |
|
| |
Composite |
|
Composite |
|
Composite |
|
Composite |
|
| |
| Overall Satisfaction #1 |
9.14 |
|
8.86 |
|
9.12 |
|
8.84 |
|
| Salesperson Satisfaction #2 |
9.43 |
|
9.28 |
|
9.44 |
|
9.25 |
|
| Delivery in Time Frame #3 |
9.12 |
|
8.92 |
|
9.10 |
|
8.92 |
|
| Delivery Driver Satisfaction #4 |
9.48 |
|
9.37 |
|
9.48 |
|
9.39 |
|
| Cleanliness of Parts #5 |
8.82 |
|
8.46 |
|
8.77 |
|
8.45 |
|
| Parts Description Accuracy #6 |
9.29 |
|
9.10 |
|
9.27 |
|
9.08 |
|
| Fill Order Accuracy #7 |
9.32 |
|
9.17 |
|
9.31 |
|
9.17 |
|
| Problem Resolution #8 |
9.45 |
|
9.29 |
|
9.43 |
|
9.29 |
|
| Recommend Company #9 |
9.65 |
|
9.47 |
|
9.65 |
|
9.46 |
|
| |
| |
| Overall CSI Score |
9.30 |
|
9.10 |
|
9.28 |
|
9.09 |
|
| |
|
