Auto Dealer Sales Customer Satisfaction Survey

Please answer the questions and type comments pertaining to your most recent purchase experience.

Dealership Name
Your Name
Telephone #
1. Were you completely satisfied with your overall purchase experience? Yes No
2. Were you completely satisfied with the sales staff? Yes No
3. Were you completely satisfied with the handling of the financing? Yes No
4. Were you completely satisfied with the delivery of your vehicle, including assistance from your salesperson, vehicle operating condition, and cleanliness? Yes No
5. Were you introduced to the service department? Yes No
6. Would you recommend this dealership as a place to purchase or lease a new vehicle? Yes No

If you were unable to answer “YES” to questions 1 through 6, or you have any feedback to pass on to the dealership, please comment below. In addition, please tell us how this dealership could serve you better:

  
If you purchased or leased a new vehicle, you may be selected to receive a survey from the manufacturer. The dealership really values your opinions and would appreciate you taking the time to complete and return this survey.

Do you plan on filling out and returning the manufacturer survey? 		Yes No

Thank you very much for responding to our follow-up and filling out the customer survey. Your input is valued, and will be forwarded to the dealership immediately.