Auto Dealer Service Customer Satisfaction Survey

Please answer the questions and type comments pertaining to your most recent service experience.

Dealership Name
Your Name
Telephone #
1. Were you completely satisfied with your overall service experience? Yes No
2. Was your vehicle ready when promised? Yes No
3. Were you completely satisfied with the courtesy of your service advisor? Yes No
4. Were you completely satisfied with the communication between you and your service advisor? Yes No
5. Were you completely satisfied with the quality of service work performed on your vehicle? Yes No
6. Would you recommend this dealership for service? Yes No
7. Have you or a family member considered purchasing another vehicle soon? Yes No
If you were unable to answer “YES” to questions 1 through 6, or you have any feedback to pass on to the dealership, please comment below. In addition, please tell us how this dealership could serve you better:
   
If you had warranty work done, you may be selected to receive a survey from the manufacturer. The dealership really values your opinions and would appreciate you taking the time to complete and return this survey.
   
Do you plan on filling out and returning the manufacturer survey?  Yes No

Thank you very much for responding to our follow-up and filling out the customer survey. Your input is valued, and will be forwarded to the dealership immediately.