Triple Play Package - Customer Research, Inc.

Generate Immediate Revenue and Loyalty with CRI's Triple Play Program. The package is designed to:

• Drive Revenue
• Cut Costs
• Retain Customers
• Create Loyalty

The Triple Play Package allows clients to save more than ever by bundling the most popular and effective automotive call center programs. The programs included in this package deal are the Lost Customer Recapture Opportunity, the Scheduled Service Appointment Reminder Program, and our "Quick Call" CSI Follow Up Program.

The Triple Play Offer:

• Lost Customer Recapture Opportunity- CRI will utilize the most effective call center agents in the industry to drive inactive customers back into your service department. Take advantage of a 22% response rate on lost customers. CRI will call up to 130 lost customers per month. You are able to select the range of "lost customers' for CRI to call.



• Scheduled Service Appointment Reminder - What percentage of your scheduled service customers fail to show for their appointment and how much are these no-shows costing you? Salvage this revenue and maximize your labor hours by reminding every customer of their scheduled appointment. CRI will call up to 750 scheduled service customers per month.



• "Quick Call" CSI Follow Up - The new "Quick Call" is not a "survey", it's a brief 2-question courtesy call that measures overall satisfaction and whether or not the customer will recommend your facility. CRI will call up to 180 service customers per month (you are able to select the customers for CRI to survey by labor type, RO amount, etc.)


CRI Requires No Contract Whatsoever on Call Center Services