Tap into technology and generate revenue with an incredible ROI. CRI utilizes in-house low cost automated dialing technology that calls your customers and leaves personal loyalty or marketing messages from you.
Most auto industry vendors outsource these calls and the vast majority of these companies do not have live call center agents. This is what separates CRI from the competition.
We call customers on your behalf. When we reach an answering machine, we leave a message. When we reach your customer, we have the ability to immediately place a live agent on the call.
Nobody likes answering their home phone to a recording. We provide the cost savings of automated calls, then utilize our call center and add a personal touch when your customers answer the phone.
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Why Customer Research, Inc., AIM?
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- We download directly from your DMS
- We run a “Phone-Type Indicator”, guaranteeing we avoid cell phones and only call home phone numbers
- We keep you compliant and scrub against both federal and state Do Not Call lists
- We have full IVR capabilities, allowing customers to press phone keys to speak with an agent, conduct a survey, or leave a message
- We customize the system to fit your particular needs ensuring we do not call customers more than once in your determined time frame
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