Call Center Solutions Since 1967 - Customer Research, Inc.

CRI offers a wide assortment of powerful call center solutions designed for all industries and applications. Coupling state of the art technology with an in-house US based call center, CRI provides the highest quality execution and end results you desire. Choose from the core call center solutions, or let CRI work closely with you and help you to develop a plan that best suits your needs.

Call Center Capabilities:

60 CATI Stations
Predictive Dialing
Consumer and B2B
Outbound
Inbound
Live Interview
IVR
Automated Outbound Messaging
Multi-Channel Marketing
Survey Design
Data Processing & Tabulation
Call Recording
Data Collection
Quantitative Research
Telemarketing
Live Call Forwarding
Remote Predictive Dialer
License Leasing

Full Array of Custom Contact Solutions:

Customer Satisfaction
Appointment Scheduling
Lead Generation
Marketing Research
Automated Recorded Broadcasting
Reminders

Technical Detail:

Aspect Auto Dialer
Recordings Available in WAV format
Data Resides in a Secure SQL Environment
Off-Site Redundant Mirrored Servers
Ability to Transmit Data through XML Web Services,
Web Upload, FTP, Email or Modem
24/7 IVR Services

Live Agent Detail:

Complete Control of All Call Activity, 100% of the Time
Monitoring Radio of One Supervisor per every 10-15 Agents
Supervisors Monitor Live
Supervisors Perform Real-Time Ongoing Training
Three-Week Training Period for All New Agents
Calls Made Six Days Per Week
Spanish and French Canadian Agents Always Staffed
Remote Agent Capability