ARA GOLD SEAL
CSI Analysis
Cosmos Ocean County Auto Wreckers
4th Quarter, 2023
Completed Surveys: 0
4th Quarter, 2023
12 Mo Rolling Avg
Company
ARA Database
Company
ARA Database
Overall Purchase Experience #1
4.71
4.73
Sales Representative #2
4.92
4.91
Not Patient / Attentive
0.0%
10.0%
Not Enthusiastic
10.0%
0.0%
Not Friendly
0.0%
0.0%
Not Knowledgeable
10.0%
10.0%
Other
80.0%
80.0%
Parts #3
4.66
4.67
Appearance / Dirty
10.0%
10.0%
Poor Accuracy of Description
20.0%
30.0%
Wrong Part
10.0%
10.0%
Other
60.0%
60.0%
Delivery #4
4.84
4.83
Not On Time
50.0%
50.0%
Driver Issue(s)
10.0%
10.0%
Freight Carrier or Packaging Issue
0.0%
10.0%
Other
40.0%
40.0%
Overall CSI Score
4.78
4.79
Recommend (NPS)
0.0
85.1
0.0
86.2
Competitor Recommend (NPS)
0.0
0.0
0.0
0.0
"ARA Gold Seal Database" aggregates CSI scores from the top performing recyclers in the industry.