ARA GOLD SEAL CSI Analysis

GO Auto Recycling 1st Quarter, 2024 Completed Surveys: 0

1st Quarter, 2024 12 Mo Rolling Avg Company ARA Database Company ARA Database Overall Purchase Experience #1 4.72 4.71 Sales Representative #2 4.92 4.91 Not Patient / Attentive 10.0% 10.0% Not Enthusiastic 0.0% 0.0% Not Friendly 0.0% 0.0% Not Knowledgeable 0.0% 10.0% Other 90.0% 80.0% Parts #3 4.65 4.67 Appearance / Dirty 10.0% 10.0% Poor Accuracy of Description 30.0% 30.0% Wrong Part 0.0% 10.0% Other 60.0% 60.0% Delivery #4 4.76 4.81 Not On Time 40.0% 50.0% Driver Issue(s) 10.0% 10.0% Freight Carrier or Packaging Issue 0.0% 10.0% Other 40.0% 40.0% Overall CSI Score 4.76 4.77 Recommend (NPS) 0.0 84.5 0.0 84.9 Competitor Recommend (NPS) 0.0 0.0 0.0 0.0

"ARA Gold Seal Database" aggregates CSI scores from the top performing recyclers in the industry.