ARA Gold Seal
ARA CSI Analysis
  
4th Quarter, 2012  
   
  Current Quarter   12 Mo Rolling Avg  
  ARA Gold Seal   Competitor        ARA Gold Seal   Competitor       
  Composite   Composite        Composite   Composite       
 
Overall Satisfaction #1  9.13   8.64   9.11   8.68  
Salesperson Satisfaction #2  9.53   9.08   9.48   9.10  
Delivery in Time Frame #3  9.19   8.83   9.16   8.83  
Delivery Driver Satisfaction #4  9.56   9.33   9.53   9.33  
Cleanliness of Parts #5  8.92   8.47   8.87   8.44  
Parts Description Accuracy #6  9.38   8.96   9.33   9.00  
Fill Order Accuracy #7  9.45   9.09   9.39   9.08  
Problem Resolution #8  9.47   9.17   9.44   9.19  
Recommend Company #9  9.68   9.20   9.63   9.23  
 
 
Overall CSI Score   9.37   8.97   9.33   8.99  
 
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