ARA GOLD SEAL CSI Analysis

AAA Auto Salvage 1st Quarter, 2024 Completed Surveys: 25

1st Quarter, 2024 12 Mo Rolling Avg Company ARA Database Company ARA Database Overall Purchase Experience #1 4.72 4.72 4.68 4.71 Sales Representative #2 4.92 4.92 4.93 4.91 Not Patient / Attentive 0.0% 10.0% 0.0% 10.0% Not Enthusiastic 0.0% 0.0% 10.0% 0.0% Not Friendly 0.0% 0.0% 0.0% 0.0% Not Knowledgeable 0.0% 0.0% 10.0% 10.0% Other 100.0% 90.0% 70.0% 80.0% Parts #3 4.44 4.65 4.61 4.67 Appearance / Dirty 10.0% 10.0% 10.0% 10.0% Poor Accuracy of Description 40.0% 30.0% 40.0% 30.0% Wrong Part 10.0% 0.0% 0.0% 10.0% Other 30.0% 60.0% 50.0% 60.0% Delivery #4 4.76 4.76 4.80 4.81 Not On Time 60.0% 40.0% 60.0% 50.0% Driver Issue(s) 0.0% 10.0% 0.0% 10.0% Freight Carrier or Packaging Issue 0.0% 0.0% 10.0% 10.0% Other 40.0% 40.0% 30.0% 40.0% Overall CSI Score 4.71 4.76 4.76 4.77 Recommend (NPS) 84.0 84.5 85.1 84.9 Competitor Recommend (NPS) 0.0 0.0 0.0 0.0

"ARA Gold Seal Database" aggregates CSI scores from the top performing recyclers in the industry.